Please click on “forgot password?” and a new password will be issued and sent to your email.
What should I do if I have forgotten my password?
How can I update my personal details?
You can update the information in My Account>Personal Details or contact us by email.
How can I contact you?
The FMTrader support team is here for you. You can contact us via email (support@FMTrader.com), or by the given phone number for your area in the contact us page, or through our live chat system.
Should I install software?
No, FMTrader is a web-based trading platform, meaning you can login to your account and trade on any device that has an internet connection.
Where can I view my transaction history?
All your deposits, withdrawals and portfolio history can be viewed in the My Account section. Just login to your account and select the information you wish to view.
Where can I view the precise trading hours of each asset?
A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented in the Asset Index located at the bottom of the homepage.
What is the time shown on this site?
The time is set at GMT +0 and it's synchronized with the market time.
Colors of the rates on the trading platform
Green indicates the rising of a price, and red indicates the falling of a price.
What is a binary option?
A binary option is a prediction of which direction the price of an underlying asset will take by an expiry time. For example, if the price of gold is currently 1500, will it rise or fall by 5:00 PM? If the trader predicts correctly, he will receive the full payout stated in the contract. With a binary option, the trader never purchases or sells an asset, he merely predicts the direction, and the trade expires in-the-money even if he was only right by a single pip. Binary options are a safe way of trading, as the risk/reward is known from the outset. Payout structures vary, and are usually between 70% - 550% of the investment amount (depending on the type of option). Binary options have been growing rapidly in popularity since 2008, and became regulated by CySEC in 2012.
What is an Underlying Asset?
A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an option.
What is the maximum investment amount?
It is 100,000 yen or 1,000$. (The currency is customer's account setting currency ).
Open Account 6
How can I register?
Registering at FMTrader is extremely simple:
1. Click on “Open Trading Account” on the home page.
2. Fill in the mandatory details.
3. Submit the form.
4. You will receive a welcome e-mail with a verification link. Click on it.
5. That’s all! Welcome to FMTrader!
I have problems with the registration process. What should I do?
Our team at FMTrader are here for you, and are readily available to help! You can contact us by Email, phone, telephone or through the Live Chat button on top of the page.
Are payouts taxable?
FMTrader traders are responsible for their taxation liabilities, if any, at their place of residence. See our general terms for more details.
How secure is trading with you?
we takes all possible measures to ensure your utmost security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.
Do I have to deposit money for registration?
No. A deposit is not required and no credit/debit card details are required in order to register for this site. However, you will have to deposit money to start trading.
What currency can I use for trading?
You can open an account in USD or EUR. Please note that you cannot change your currency selection after registration.
What is the minimum deposit amount?
250 EUR, 250 USD, or 20,000 JPY, depending on the currency of choice in your account.
What is the maximum deposit amount?
It depends on the deposit method.
1. Credit card - 5,000 USD
2. Wire - Unlimited
3. Western Union - 10,000 USD
Is there a minimum withdrawal amount?
Yes. The minimum withdrawal amount is 100 EUR or 100 USD depending on your trading account currency.
What is a Swift Code?
A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. Your bank can tell you what its SWIFT code is. If the SWIFT code comprises only eight digits, you will have to insert XXX at the end.
Can I cancel a withdrawal? How so?
Of course! Even if your withdrawal request is being processed, you can still cancel the withdrawal and return the money to your FMTrader account. The withdrawal cancellation option is especially useful when you do not have sufficient funds in your account, but you wish to continue trading. You can simply cancel your withdrawal by contacting us by phone or email.
At FMTrader, you can make any wire transfer over the amount of 500 USD (50000 JPY). There is a commission of 25 USD (2500 JPY) added to the wire transfer. Please note that a wire transfer must be in accordance with the details that are posted on the banking page under Wire Transfer. Please email a copy of the wire transfer to banking@FMTrader.com. It can take up to 5 business days for the funds to appear in your FMTrader account.
For your information, there is a window of two business days designated as a period of examination from the day that the payment request was received. After the examination period is over, customer's remittance will be completed within 5-7 business days.
Upon any uncertainty, question, or comment, please do not hesitate to contact us. We are here to help!
Which payment methods can I use?
FMTrader allows you to make payments through the method of your choice be it credit card, debit card, wire transfer, Carte Bleue or WebMoney. The following credit/debit cards are accepted:
VISA, MASTERCARD, Carte Bleue, or MAESTRO
The lowest amount of payment by credit card is 100 USD (10,000 JPY).
What are the procedures for deposits and withdrawals?
In order for a deposit or withdrawal to be successfully activated, proper documentation for personal identification must be supplied by e-mail to firstname.lastname@example.org or by fax to (+357) 25.257.416 when your FMTrader account is established:
1. Picture ID: This can be any public document such as passport or driver’s license.
2. Documentation that can confirm present address, like a receipt within the last 6 months of a public utility bill.
3. If you invested by credit card, then a copy of the credit card used for the investment must be sent. For your own security, please cover your card number on the front of the card, leaving only the last 4 digits visible, and also cover the CVV number on the back of the card, leaving the signature visible.
That’s all! Now you can deposit and withdraw at your discretion.
What is a Call Option?
“Call” represents the “up” direction that a price may take. If you believe that the price of the asset will rise by the expiry, then “call” is the button to click.
What is a Put Option?
Put represents the “down” direction that a price may take. If you believe that the price of the asset will fall by the expiry time, then “put” is the button to click.
How can I make a trade?
Once you have deposited funds, you can make a trade by clicking on “call” if you believe that the price of the chosen asset will rise by expiry, or by clicking on “put” if you believe that the asset price will fall by the expiry time. You will then be asked the amount you wish to ivest, and to approve the trade. The selection may be canceled by clicking on "X" at any time before the approval of the trade. Please note that the rate keeps updating in the investment box.
What return will I get in case of a successful investment?
A successful investment will be in accordance with the percentage displayed for the particular offer you wish to trade. Each option displays its own payout percentage, and FMTrader usually offers between 70% - 85% for traditional binary options, but you can trade One Touch Options for payouts as high as 550%!
What return will I get if an option expires out of the money?
An option expires in the money when the actual price of an asset is different from the trader's prediction. If this is the case, the option does not yield any return.
The main advantage binary trading offers investors is that at any given moment, the trader is fully aware to the exact sum of money he might lose. This allows him a great sense of control over his investment while avoiding any unforeseeable surprises.
What are the rates displayed in the trading boxes?
Rates are the quoted prices of the underlying assets. The rate is the price offered by FMTrader, based on live feeds from Reuters. Please not that rates offered by FMTrader are not always reflective of exact market prices – they can vary up to a few pips. The rates we present in the trading boxes on our home page are those at which FMTrader is willing to sell the options for.
What is the expiration rate?
The expiry rate is the price of the underlying asset at the time of expiry according to feed providers such as Reuters. This is the determining factor that indicates whether the option has expired in-the-money or out-of-the-money.
What is the expiration time?
The expiration time is the time and date at which an option expires.
Why do the rates continue to change before I make a decision?
Like the market, rates at FMTrader are dynamic and change every second. The market fluctuations affect our automatic pricing engine, which displays rates in real-time. However, here at FMTrader, rate capturing is as good as technology allows. Additionally, you have the option to cancel your trade if you did not receive the exact rate you wished to trade on.
For your convenience, FMTrader makes rate analysis as easy as possible, by showing a blinking movement every time the price fluctuates. Moreover, the price turns green upon upward movement, or red upon downward movement.
Why am I unable to make a trade?
Unsuccessful trades are usually a result of insufficient funds, or if you are attempting a trade on an asset outside of the market trading hours. If neither of these reasons are the case, please contact us by mail to support@FMTrader.com, or by phone.